State Farm® Insurance Agent Jonathan Gray
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Adam Robinson
November 1, 2024
5
out of
5
rating by Adam Robinson
"Jonathan and his team are amazing! They have served our family for years and we cannot recommend them highly enough."
We responded:
"Adam, thank you so much for your kind words! I'm glad to know that our team has been able to serve your family well over the years. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Antwan Taylor
October 4, 2024
5
out of
5
rating by Antwan Taylor
"Kyler he good dude"
We responded:
"Thanks for the great review, Antwan! I'm happy to hear that Kyler provided you with excellent service. We're grateful to have him on our team. If you need any further assistance, feel free to reach out. - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Chanda Perkins
October 1, 2024
5
out of
5
rating by Chanda Perkins
"I Absolutey love Kylers Customer Service!! He always solves any issue I have within the same phone call. Any question or concern I may have, he responds with patience and lots of knowledge on the matter! It’s to the point I Only want to speak to him because he is Mr. Get the Job Done!!"
We responded:
"Thank you, Chanda, for your wonderful review! I'm glad to hear that Kyler has been able to assist you so effectively. His dedication to resolving issues and providing knowledgeable responses is truly commendable. We appreciate your loyalty and are always here to help with any future needs or questions. - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Linda Alston
September 26, 2024
5
out of
5
rating by Linda Alston
"Erin was very professional. Her personality shine through the phone. Thank you for your professionalism."
We responded:
"Linda, thank you for your wonderful review! I'm glad Erin's professionalism and personality made such a positive impression. We appreciate your kind words and look forward to assisting you with any future needs. - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Yenny Tellez Avila
September 20, 2024
5
out of
5
rating by Yenny Tellez Avila
"Jonatan Grey is an incredible person. He is a very empathetic and helpful person. He has helped me a lot with my son's process. So thank you very much and many good things for him and his wonderful team."
chad cissell
September 17, 2024
5
out of
5
rating by chad cissell
"Kyler was amazing!! Very knowledgable and diligent in getting back to me. Went thru my home and auto policies in depth making valid recommendations to help me with the best choices and saved me quite a bit in the process. Highly recommend him!!!"
We responded:
"Thank you, Chad, for sharing your experience! I'm glad to hear that Kyler was able to assist you so effectively. His knowledge and diligence are truly valuable to our team. It's great that his recommendations helped you make the best choices for your home and auto policies while saving you money. We appreciate your high recommendation and look forward to assisting you with any future needs. - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Niedal Zeidan
September 15, 2024
5
out of
5
rating by Niedal Zeidan
"Great costumer service from Johnathan, always trying to do the best for all costumers!! I recommend everyone to talk to him."
We responded:
"Thank you, Niedal, for your kind words and recommendation. I'm glad you had a positive experience with our customer service. It's always our goal to do the best for everyone we work with. If you ever need any further assistance, feel free to reach out. - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Paula Sherman
July 8, 2024
5
out of
5
rating by Paula Sherman
"Jonathan always is proactive on our policies He never hesitates to ask if we want to come in to review our policies, for any change that might be needed due to rising monthly premiums. We ALWAYS appreciate his straightforward approach & helping us review our policies. A " mench" of a man!!"
Luis Ortega
June 11, 2024
5
out of
5
rating by Luis Ortega
"Kyler is an exceptional insurance agent who made the entire process seamless and stress-free. He took the time to understand my needs, provided tailored recommendations, and explained everything clearly. Kyler was always prompt, professional, and approachable, ensuring I felt valued as a client. I highly recommend him for his expertise and commitment to client satisfaction."
We responded:
"Luis, I'm so glad you found Kyler to be an exceptional insurance agent, providing tailored recommendations and clear explanations. We're overjoyed you felt valued as a client and appreciate your recommendation. If you ever need assistance in the future, our office is here to help! - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
Justin Adams
June 7, 2024
5
out of
5
rating by Justin Adams
"He and his team are very patient,reasonable, and understanding to my needs.and questions. He goes above and beyond to resolve all of our issues, considering we have everything under the State Farm insurance umbrella. I can't put into a worded format all the positive words I want to say about this agency. Our family is treated like a good neighbor."
We responded:
"Justin, your feedback is truly appreciated! We are pleased to have provided you with patient, reasonable, and understanding service. Our team is dedicated to going above and beyond for all your State Farm insurance needs. We're grateful for your kind words and look forward to assisting you in the future! Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
ALucy Armistead
May 10, 2024
5
out of
5
rating by ALucy Armistead
"We switched insurance providers and have been extremely pleased to work with Kyler. Great experience."
We responded:
"Lucy, we are thrilled to hear that you had a great experience working with Kyler! We are pleased that you made the switch to our insurance agency and found our service exceptional. Thank you for your positive feedback, and we look forward to assisting you with all your insurance needs in the future! - Jonathan Gray - State Farm Insurance Agent, Louisville, KY"
lynzie embry
April 26, 2024
5
out of
5
rating by lynzie embry
"Great job! Erin and Jake are both great!"
We responded:
"Lynzie, thank you for your kind words! We're happy to hear Erin and Jake were able to provide a great experience. - Jonathan Gray - State Farm Insurance Agent"
Amanda Coomer
October 24, 2023
5
out of
5
rating by Amanda Coomer
"Erin has done a great job with my auto and home policy. Switched to them from progressive a little over a year ago and wish I had done it sooner. Excellent customer service and she always goes above and beyond!!!"
We responded:
"Amanda, thank you! We love seeing reviews like this. Erin always puts our customers first and we are glad they were able to assist you with your auto and home insurance needs. Feel free to contact us anytime."
Hailey DeWitt
October 24, 2023
1
out of
5
rating by Hailey DeWitt
"I honestly feel like when you have an agent they are supposed to go to bat for you. I deal with insurance companies all day long with my job in getting payment for claims for the work my shop does and they have not I feel like even tried to get this payed. Our check amount keeps changing and ERIN our insurance lady just told me I’ll have to call in and sit on hold with the glass claims like what ???? That’s your job to take the stress away. So here we are 40 minutes still on hold and no answer"
We responded:
"We are sorry that your claims experience with State Farm was not satisfactory. Unfortunately, at the office level, we do not make the final decisions with payouts. We must abide by State Farm policy. Our 100-year reputation of paying out claims has kept us the #1 insurance company in the US. If you have any further questions, please contact us at 502-499-5150."
Cody Martin
September 21, 2023
5
out of
5
rating by Cody Martin
"Spoke with the Erin the representative there and she was wonderful. Was considering leaving this company for good. She definitely helped retain my business"
We responded:
"Thanks for the kind words, Cody! We’re happy to hear Erin was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
kalpesh Patel
September 18, 2023
1
out of
5
rating by kalpesh Patel
"Bad services.. I got claim for house never paid from State Farm so guys don’t take insurance from this company"
We responded:
"We are sorry that your claims experience with State Farm was not satisfactory. Our office was unaware of any discrepancies in payments. We are showing that we paid out to replace the damaged items from your claim. Our 100 year reputation of paying claims is what has kept us the #1 insurance company in the US. If you have any further questions, please contact us at 502-499-5150."
GARY DETAR
March 8, 2023
5
out of
5
rating by GARY DETAR
"Thank you Erin for the outstanding customer service. You went above and beyond the call of duty. Appreciate your time and effort for taking care of my issues."
We responded:
"Gary, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance needs. Erin cares a lot about our customers."
Shai Love
March 3, 2023
5
out of
5
rating by Shai Love
"The best insurance company hands down I love them they always very professional and the dog is adorable!!"
We responded:
"Thank you for the five-stars, Shai! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Jacob S
March 2, 2023
5
out of
5
rating by Jacob S
"I’ve never had an insurance company where when I call their phone, it doesn’t just automatically go to some pre recorded option prompt. Not the case with Jonathan gray at State Farm. Every time I call a real person is ready to help in the first two rings. They even have an option to text them if you’re not available by phone. Best insurance I’ve ever used"
We responded:
"Jacob, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Tonya Carter
February 17, 2023
5
out of
5
rating by Tonya Carter
"Felisha gets a hundred stars from me she put a lot of effort in getting my car insured. Such a doll! Johnathan has been my agent for over a year now. Really really appreciate all their hard word effort and great service. To many more years to come. Thank you Ms. Felisha!!"
We responded:
"Thank you, Tonya, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Felisha, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Teresa Whitfield
January 24, 2023
5
out of
5
rating by Teresa Whitfield
"Family friendly place"
We responded:
"Teresa, thank you! We appreciate your trust in us to take care of your insurance policies."
Chaotic Beagle Entertainment
April 21, 2022
5
out of
5
rating by Chaotic Beagle Entertainment
"I love having Johnathan and his crew as my agents. I meet with him directly every year to go over my coverages and to make sure I am getting the most out of my plan and his services. He has always taken care of anything I need. I have had him as my agent since 2000 or so and it feels like family with the way he works."
We responded:
"Thank you for taking the time to leave us a review. Our State Farm office in Louisville would be nothing without policyholders like you!"
Chris Isaacs
November 22, 2021
5
out of
5
rating by Chris Isaacs
"The people who work here are great people. They have a food donation cabinet in the corner of their parking lot. I live nearby an discovered it walking by a few months ago. It always has great dry food, hygiene products, dog food, baby food, an women's clothing. I talked to an Employee one day an he informed me that they try to put something in it every day. An they also serve lunch daily as well. Louisville has alot of good people giving back like these folks an they are greatly appreciated."
Mark White
July 26, 2021
5
out of
5
rating by Mark White
"Good friend and great insurance agent always takes care of me and my family. Thanks for your help."
Alexx Martin
May 3, 2021
5
out of
5
rating by Alexx Martin
"Andrea made it easy getting my windshield replaced."